The Key to Shorter, More Efficient Lines and Happier Customers
ShopperTrak FastLane™ provides predictive intelligence to the number of registers required to maintain a specified service level in real time. It also measures actual queue and service times to measure operational performance and further inform longer-term labor planning. Retailers that utilize FastLaneTM benefit from:
- front-end wage cost reduction
- an effective central queue management performance measure
- real-time proactive service management
- productivity/efficiency increase
- resource optimization and allocation – number and mix of checkouts
- improved customer check-out experience
How It Works
Data is collected in real-time and can be forwarded to a real-time dashboard application in order to generate proactive alerts prior to the front-end breakdown. A straightforward predictive model can be created from store arrival data and the current front-end status, e.g., number of open lanes. In the image below see how checkout lines are zoned to measure length and wait time (Actual Image from Orbit Sensor).
